Support
Find answers to common questions below, or reach out to our team directly.
Frequently asked questions
Do I need an account?
No. c2swap is fully anonymous — pick a pair, add a payout address, and swap.
Do you hold my crypto?
Never. c2swap is non-custodial; a third-party exchange performs the swap and sends your coins.
How long does a swap take?
Typically a few minutes, depending on network confirmations for your deposit.
What are the fees?
The rate you see already includes our spread. There are no hidden charges.
Is this live?
The site shows live rates. Order execution is enabled once our exchange partner is connected.
What happens if my swap gets stuck?
If your swap is in the 'confirming' or 'exchanging' state for more than 30 minutes, please contact support with your order ID. Most delays are caused by slow blockchain confirmations.
Can I get a refund if the swap fails?
Yes. If a swap cannot be completed, funds are automatically returned to your refund address (if provided) or held for return. Contact support with your order ID if you haven't received a refund within 24 hours.
How do I provide a refund address?
During the swap flow, you can optionally enter a refund address for the sending currency. We recommend always providing one for added safety.
Are there minimum or maximum swap amounts?
Minimum and maximum amounts depend on the currency pair and current market conditions. The swap widget displays live limits before you confirm.
Is my personal data stored?
No. c2swap does not require an account, store personal information, or associate wallet addresses with identities. See our Privacy Policy for details.
Contact us
Can't find an answer? Our team typically responds within one business day.
support@c2swap.comWhen contacting support, please include your order ID (found in the track page URL) so we can look up your swap quickly.